Nokia E72 - Troubleshooting

Q: How do I close an application that is not

responding?

A: Press and hold the home key. Scroll to the application,

and press the backspace key to close the application.

Q: Why do images look smudgy?

A: Ensure that the camera lens protection windows are

clean.

Q: Why do missing, discoloured, or bright dots

appear on the screen every time I switch on my

device?

A: This is a characteristic of this type of display. Some

displays may contain pixels or dots that remain on or off.

This is normal, not a fault.

Q: Why can’t I find my friend’s device while

using Bluetooth connectivity?

A: Check that both devices are compatible, have activated

Bluetooth connectivity, and are not in hidden mode. Check

also that the distance between the two devices is not over

10 metres (33 feet) and that there are no walls or other

obstructions between the devices.

Q: Why can’t I close a Bluetooth connection?

A: If another device is connected to your device, you can

close the connection using the other device or by

deactivating Bluetooth connectivity. Select

Menu

>

Ctrl.

panel

>

Connectivity

>

Bluetooth

and

Bluetooth

>

Off

.

Q: Why can't I see a wireless LAN (WLAN) access

point even though I know I'm within its range?

A: Check that the Offline profile is not in use in your device.

The WLAN access point may use a hidden service set

identifier (SSID). You can only access networks that use a

hidden SSID if you know the correct SSID, and have created

a WLAN access point for the network on your Nokia device.
Check that the WLAN access point is not on channels 12-13,

as they cannot be associated with.

Q: How do I turn the WLAN off on my Nokia

device?

A: The WLAN on your Nokia device deactivates when you

are not connected or trying to connect to another access

point, or not scanning for available networks. To further

reduce battery consumption, you can specify that your

Nokia device does not scan, or scans less often, for

available networks in the background. The WLAN

deactivates in between background scans.
To stop the background scans, select

Menu

>

Ctrl.

panel

>

Settings

and

Connection

>

Wireless LAN

>

Show WLAN availability

>

Never

. You can still manually

scan for available WLANs and connect to WLANs as usual.
To increase the background scan interval, select

Show

WLAN availability

>

Yes

, and define the interval in

Scan

for networks

.

Q: Why can't I browse the web even though the

WLAN connection is working and the IP settings

are correct?

A: Check that you have defined the HTTP/ HTTPS proxy

settings correctly in the advanced settings of your WLAN

access point.
Q: How do I check the signal quality of my WLAN

connection? — Select

Menu

>

Ctrl. panel

>

Connectivity

>

Conn. mgr.

and

Active data

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connections

>

Options

>

Details

. If the signal quality

is weak or moderate, you may encounter connection

problems. Try again closer to the access point.

Q: Why do I have problems with the security

mode?

A: Check that you have configured the security mode

correctly, and that it is the same that the network uses. To

check the security mode the network uses, select

Menu

>

Ctrl. panel

>

Connectivity

>

Conn. mgr.

and

Active

data connections

>

Options

>

Details

.

Check also the following: you have the correct WPA mode

(preshared key or EAP), you have disabled all EAP types that

are not needed, and all the EAP type settings are correct

(passwords, user names, certificates).

Q: Why can’t I select a contact for my message?

A: The contact card does not have a phone number, an

address, or an e-mail address. Select

Menu

>

Contacts

,

and edit the contact card.

Q: The note Retrieving message is shown

briefly. What is happening?

A: The device is trying to retrieve a multimedia message

from the multimedia messaging centre. This note is shown

if you have selected

Menu

>

Messaging

and

Options

>

Settings

>

Multimedia message

>

Multimedia

retrieval

>

Always automatic

. Check that the settings

for multimedia messaging are defined correctly and that

there are no mistakes in phone numbers or addresses.

Q: How can I end the data connection when the

device starts a data connection again and

again?

A: The device may be trying to retrieve a multimedia

message from the multimedia message centre. To stop the

device from making a data connection, select

Menu

>

Messaging

and

Options

>

Settings

>

Multimedia

message

>

Multimedia retrieval

>

Manual

to have the

multimedia messaging centre save messages to be

retrieved later, or

Off

to ignore all incoming multimedia

messages. If you select

Manual

, you receive a notification

when there is a new multimedia message that you can

retrieve in the multimedia message centre. If you select

Off

, the device does not make any network connections

related to multimedia messaging.
To set the device to use a packet data connection only if

you start an application or action that needs it, select

Menu

>

Ctrl. panel

>

Settings

and

Connection

>

Packet data

>

Packet data connection

>

When

needed

.

If this does not help, restart the device.

Q: How do I save battery power?

A: Many features in your device increase the demand on

battery power and reduce the battery life time. To save

battery power, do the following:
• Deactivate Bluetooth connectivity when you do not

need it.

• Stop the background scans for WLAN. Select

Menu

>

Ctrl. panel

>

Settings

and

Connection

>

Wireless

LAN

>

Show WLAN availability

>

Never

. You can still

manually scan for available WLANs and connect to

WLANs as usual.

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